Privacy Policy

RLS Balance (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This policy explains how we collect, use, store, and safeguard your data.

Information We Collect

We may collect:

• Name and contact details
• Payment information (processed securely by third-party providers; we do not store card details)
• Order history
• Website usage information
• Questionnaire or onboarding responses that you choose to submit

How We Use Your Information

We use your data to:

• Process and deliver orders
• Provide customer support
• Improve our website and services
• Send important account, subscription, or delivery updates
• Comply with legal obligations

We do not sell your data to third parties.

Legal Basis for Processing

We process data under:

• Contractual necessity
• Legitimate interests
• Legal compliance
• Consent (where applicable, such as email marketing)

Cookies

Our website uses cookies to improve functionality and user experience. You can manage cookies through your browser settings.
Types of Cookies We Use:

a) Essential Cookies

These cookies are required for the website to function—such as remembering items in your basket or enabling secure login. You cannot opt out of these.

b) Performance & Analytics Cookies

These help us understand how visitors use the website (e.g., pages visited, time spent) so we can improve site performance.
Tools used may include Google Analytics or similar services.

c) Functional Cookies

These allow the site to remember your preferences, such as language, region, or your cookie choices.

d) Advertising & Marketing Cookies

Only used if you consent. These help us deliver relevant ads and measure marketing performance.

How You Can Control Cookies

When you first visit our site, you’ll see a cookie banner allowing you to accept or manage your preferences.
You can change your preferences at any time via the “Cookie Settings” link in the footer.

Most browsers also allow you to block or delete cookies entirely.

Third-Party Cookies

Some cookies come from third parties we work with, such as analytics or payment providers. These third parties may use cookies to provide their services.

Data Storage

We store your information securely and only for as long as necessary to fulfil the purposes outlined in this policy.

Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent (for marketing)

To exercise your rights, contact us at [your email].

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page.